Have a question? Find the answers to the most commonly asked questions
Yes, you can – just let the provider know you wish to use both vouchers to deduct $200 off the total fees for your child.
No. The voucher is for the cost to participate or music tuition only.
Yes, the voucher can be used on the remaining balance.
Please contact the provider directly so they can advise you if this is possible and the steps involved.
You must confirm with the organisation if the voucher has been submitted and processed with us. Please have the provider contact the Sports Vouchers Plus team to advise if it has. We will invoice the provider for the voucher funds and allow your child to use a voucher with another provider for the calendar year.
Yes – use the search tool on the Home Page and enter your child’s 11-digit Medicare number. This will search the system and advise if the Medicare number has already been used in the calendar year and how many times (eg: valid – 1 voucher remaining or invalid – vouchers used).
This initial check of child eligibility is only done on the Medicare number and does not guarantee that a voucher will be accepted. Once the claim comes through to the Sports Vouchers Plus team for processing, a second check on the child’s name and date of birth is completed. This is how we can confirm if a child has already used the maximum amount of vouchers in the calendar year. There are several reasons why a Medicare number may initially state ‘valid’ but then be rejected once it come through to us for processing (eg: the card has been reissued since the initial voucher claim, a data entry error has occurred, a sibling's number has been entered, etc).
Different organisations may record fees differently. Example 1: If the cost is per session or week you need to multiply this cost by the number of sessions or weeks (eg: $25 per session x 8 = $200) then enter $200. Example 2: If there is a season or term fee then enter this figure.
There are many reasons why a Medicare number may show ‘valid’ however it is then rejected when it comes through to us for processing:
- When a Medicare card is reissued (after it expires or additional cardholders added, etc) the second to last digit changes on the card (this is the ‘issue’ number).
- When a child is from a split family where there are different Medicare numbers.
- When a provider or parent has incorrectly entered a sibling’s Medicare number.
The Medicare number search function is only done on the Medicare number and does not guarantee that a voucher will be accepted. Once the claim comes through to us for processing, a second check on the child’s name and date of birth is completed. This is how we can confirm if a child has already used a voucher in the calendar year.